ITIL elearning programmes are unrivalled within the industry. They include features and significant enhancements to the way online learning is achieved. ITIL is a globally recognised qualification which is essential to keep you ahead of the competition, We provide you with two unrivalled additional unique opportunities to enhance your learning experience by such as:
-
Participating in Global Live Sessions with ITIL subject matter experts who will support you with examination preparation and guidance (see FAQs for further information)
-
Invitation to attend Free Walk in Clinics in which you are able to meet our subject matter experts face to face to discuss progression (see FAQs for further information)
This way you benefit from the best of both worlds and also included as standard in each online package are:-
ITIL Foundation and Practitioner Elearning
-
Foundation exam
-
Practitioner exam
-
Elearning for Foundation
-
Elearning for Practitioner
-
Free official ITIL OGC manual including shipping*
-
Free Sample Exam Papers
-
Exam Simulators
-
Global Live Tutor Sessions
-
Free Walk in Clinics
ITIL Foundation Elearning
-
Foundation exam
-
Elearning for Foundation
-
Free official ITIL OGC manual including shipping*
-
Sample Papers
-
Exam Simulators
-
Global Live Tutor Sessions
-
Free Walk in Clinics
*If your delivery address is within United Kingdom, your study manual will reach you within 3 to 5 business days. If your delivery address is outside United Kingdom, your study manual should reach you within 5 to 8 business days.
Select an E-Learning package above to start your ITIL course TODAY
Once you have confirmed your elearning package there are various ways of booking your exam depending on your availability and location which are:-
-
Take your ITIL exam at one of The Knowledge Academy’s 45 UK based training centres by contacting us on support@theknowledgeacademy.com. Please note we require 7 working days notice to schedule your exam for you
-
If you wish or have to take your ITIL exam at a British Council Office please contact The Knowledge Academy on support@theknowledgeacademy.com to arrange your examination voucher prior to taking the exam at a British Council Office.
-
If you wish to take your ITIL exam within the comfort of your own home by using a Remote Proctor (see Online Exams description), on support@theknowledgeacademy.com . Charges apply based on your location. Please note we require 21 days notice to order the online exam and despatch the Remote Proctor to you.
PLEASE NOTE - All examinations are valid for 12 months from date of purchase.
Select an E-Learning package above to start your ITIL course TODAY
Remote Proctor
The Remote Proctor has been developed to enable delegates to take web-based exams anywhere, anytime. It will provide the delegate with the freedom to take the exam at a time and location most convenient to them, most likely their own home. Even if you live in the most remote location or you have difficulty travelling to an exam centre, you are provided with the same opportunity as those who can take an exam in the more traditional classroom based way.
Before requesting a Remote Proctor from The Knowledge Academy, a system check will need to be carried out. If all being well the device is delivered with instructions on how to use it. Charges apply based on your location
To take your examination via a Remote Proctor, you must ensure the PC that you are using meets the minimum requirements as outlined below:
-
XP 512Mb RAM (minimum requirement)
-
Vista and W7 1GB RAM (minimum requirement)
-
Display Resolution 1024x768
-
Windows XP, Vista or 7
-
Internet Explorer (minimum version 8)
-
Internet connection (minimum recommended speed of 1MB – we recommend you use a wired connection if possible)
-
Administration rights.
Please be aware that the system is constantly monitored for suspicious activity which could be repetitive movement, noise or additional people entering the room where the delegate is taking the exam. If found, the APMG administration team are immediately notified by receiving a video of the exam in progress.
If you wish to take an invigilated exam without the need to travel, contact The Knowledge Academy at support@theknowledgeacademy.com once you have confirmed your elearning course. Please note we require 21 days notice to order the online exam and despatch the Remote Proctor to you.
PLEASE NOTE - All examinations are valid for 12 months from date of purchase including those that are included within an e-learning package.
System Requirements for Elearning
-
We strongly recommend you to use Mozilla Firefox browser for the best learning experience
-
Minimum machine requirements 512 MB 2.1 Ghz
-
Internet speed 256 Kbps
-
Best viewed in 1280 x 768 resolution
Are your ITIL online elearning courses accredited?
Yes, our ITIL online elearning courses are fully accredited by APMG, the examning body.
Who are we?
We are the number one Globally Accredited Training Organisation (ATO) for ITIL and is internationally recognised project management methodology. More candidates have passed ITIL exams with The Knowledge Academy than any other training provider globally*
Am I provided with an official ITIL course manual?
Yes, The Knowledge Academy provides you with the offical TKA manual once payment has been made. This will be couriered to a suitable delivery address. If your delivery address is within United Kingdom, your study manual will reach you within 3 to 5 business days.If your delivery address is outside United Kingdom, your study manual should reach you within 5 to 8 business days.
Are examinations included?
Yes
How soon do I receive my confirmation details?
Once payment has been made you will receive two emails
1) Confirmation of payment
2) A welcome mail which includes your login details and all the other essential details you need to know before logging into The Knowledge Academy's Learning Management System (LMS). You could learning within minutes.
What is a Global Live Session?
The primary purpose of the GLS (Global Live Session) is to bridge the gap between classroom training and online self-learning. It aims to provide you with an opportunity to interact with the tutors through an online webinar platform. The live sessions would be conducted for about an hour and would be divided into two sessions of about half an hour each. In the first session, the tutor would cover important elements in the syllabus and provide references to the manual and examination tips. The second session is allocated for you to ask any questions related to the syllabus and examination.
What is the Walk in Clinic?
The Free Walk in Clinic provides you an opportunity to meet our highly qualified trainers, face to face, at one of our training centres. You can put together all your questions related to the subject and use this session to discuss them with the tutor. Due to high demand and volumes, the Walk-in Clinic sessions are required to be booked in advance. Please contact us on 01344 203999 to book your session if based within the United Kingdom or +61 1800 150644 if based within Australia . For schedules and location, check the Events Calendar on your eLearning platformp>
Where are your Walk in Clinics located?
Currently the Walk in Clinics are based in the United Kingdom and Australia
Am I able to extend the validity period duration?
Extensions can be granted upon request so please contact info@trainingdeals.co.uk to obtain an extension quotation
What is your course based on?
The ITIL elearning programme is an interactive course built around a case study which is to help you understand the core objectives of the ITIL methodology.
How do I book my exam?
After you have confirmed your elearning course, contact The Knowledge Academy at support@theknowledgeacademy.com to book your exam which can be taken at:
-
One of The Knowledge Academy’s 45 UK based training venues
-
At a location convenient to you if you are outside of the UK
-
Your local British Council Office in your country
-
Within the comfort of your own home via a Remote Proctor
What countries can I take my exam in?
The examination can be taken globally. Please contact The Knowledge Academy at support@theknowledgeacademy.com to discuss the most convenient location for you
Can I take my exam in a different language?
Yes. ITIL examinations can be taken in many languages globally. Please contact The Knowledge Academy at support@theknowledgeacademy.com for further information
How long is the exam valid for?
All e-learning examinations are valid for 12 months from date of purchase.
Are sample examination papers included?
Yes, we include sample examination papers for all of our elearning courses?
Can I access the material anywhere in the world?
Yes. Once you have made payment you will be sent an email containing your login details.
What is your Blended Classroom & Elearning package?
You take the ITIL online Foundation course and attend the instructor-led ITIL Practitioner course at one of The Knowledge Academy’s training venues
Can I take the course via CD or DVD?
There is no requirement to take the course via CD or DVD as the Learning Management System provides you with content that is constantly updated and has significantly more features which are updated in real time.
What is the access period for my elearning course?
The delegate is given a standard access duration of 90 days from the first day of login
What is duration of my elearning course?
Total Learning Hours (10). Full time studies (5 days) Part time studies (5 weeks)
What are the elearning system requirements?
We strongly recommend you to use Mozilla Firefox browser for the best learning experience
Minimum machine requirements 512 MB 2.1 Ghz
Internet speed 256 Kbps
Best viewed in 1280 x 768 resolution
What are the Remote Proctor system requirements?
XP 512Mb RAM (minimum requirement)
Vista and W7 1GB RAM (minimum requirement)
Display Resolution 1024x768
Windows XP, Vista or 7
Internet Explorer (minimum version 8)
Internet connection (minimum recommended speed of 1MB – we recommend you use a wired connection if possible)
Administration rights.
Is VAT included?
No. VAT is in addition to the advertised cost
*source - APMG. ITIL Examination statistics June 2011 to December 2011