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Exceptional Customer Service Training
- Learn to deal with customers positively for maximum business impact
- Customer Service Training in luxury nationwide venues
- Includes manuals and certificates
- Small class sizes for optimum delegate-trainer interaction
- Courses delivered by world class Customer Service Training instructors
- Gain confidence to manage customer requirements to a high level & to enhance your companys reputation
- Book Online or Call 02045797300 to speak to a Customer Service Training experts today
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FAQs
What are the timings of the course?
The course begins at 9am and finishes around 5pm.
What time shall I arrive at the venue?
Please arrive at your training venue for 08:45am
What is the experience of the instructor(s) delivering my course?
All of our instructors are fully accredited and have years of experience.
What do I receive on the course?
You will receive your courseware folder, certificate, experienced instructor and refreshments
Does the course include certificates?
Yes, we provide an official certificate upon completion of the course
Overview
Who is it for?
This course is aimed at all individuals in the organisation who deal with customers
What is it about?
This course provides an introduction to customer service, which is essential in every business. You never have a second chance to make a first impression with a customer. Customer service is all about getting it right first time and understanding what your customers really wants and not to assume we know. Building a good rapport with customers, will build confidence for the Customer and hopefully an increase in sales or business and a personal sense of achievement for you.
What will I get out of it?
Identify the critical factors which influence customer service, Recognise the use of communication techniques to suit the audience, Able to communicate effectively your message, Understanding different customer behaviour & Use appropriate communication to build rapport with customers
Prerequisite
There is no prerequisite for this course. It functions as a stand-alone course.
Materials
You will receive thecourseware folder containing copies of presentation slides, exercises, and suggested solutions. Most importantly you will complete the course with a Personalised Action Plan.
Course Overview
What is customer service?·
Different communication vehicles·
Self assessments·
Q and A to get results·
Build rapport with customer with NLP·
Meet customer expectations every time·
Handling difficult customers·
Assertiveness techniques·
Structure communication with customer(s)·
Dealing with difficult situations·
NLP and Body language·
Self assessment of personal style
What's Included
- The courseware Book
- Certifictae
- Experienced Instructor
- Refreshments
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Social
Who is it for?
This course is aimed at all individuals in the organisation who deal with customers
What is it about?
This course provides an introduction to customer service, which is essential in every business. You never have a second chance to make a first impression with a customer. Customer service is all about getting it right first time and understanding what your customers really wants and not to assume we know. Building a good rapport with customers, will build confidence for the Customer and hopefully an increase in sales or business and a personal sense of achievement for you.
What will I get out of it?
Identify the critical factors which influence customer service, Recognise the use of communication techniques to suit the audience, Able to communicate effectively your message, Understanding different customer behaviour & Use appropriate communication to build rapport with customers
Prerequisite
There is no prerequisite for this course. It functions as a stand-alone course.
Materials
You will receive thecourseware folder containing copies of presentation slides, exercises, and suggested solutions. Most importantly you will complete the course with a Personalised Action Plan.
Course Overview
What is customer service?·
Different communication vehicles·
Self assessments·
Q and A to get results·
Build rapport with customer with NLP·
Meet customer expectations every time·
Handling difficult customers·
Assertiveness techniques·
Structure communication with customer(s)·
Dealing with difficult situations·
NLP and Body language·
Self assessment of personal style