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ITIL Training - ITIL Certification
ITIL (Information Technology Infrastructure Library) is a globally recognised framework for the delivery and support of IT services.
- Our entire range of ITIL training courses is fully accredited by PeopleCert
- Boost your career and gain an official qualification with our range of trusted ITIL certifications
- ITIL courses include all material including ITIL exam and ITIL certificates
- Courses taught by licensed ITIL instructors in fully equipped training venues nationwide
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FAQs
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am
What are the pre-requisites?
The candidate does not require any previous experience when attending this course.
What is the duration of the course?
3 days
Do I need to bring anything with me to the course?
Note pad and pen
What exam do I need to take?
No exam for this course is required however the candidate will receive a certificate to apply for an examination.
How long until I receive the course confirmation details?
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
What is the experience of the instructor(s) delivering my course?
All of our instructors are fully accredited and have over ten years of experience
Overview
Introduction
The ITIL® Foundation Course is for candidates looking to gain knowledge and skills over 3 days in IT Service Management. ITIL is a framework IT service management which helps apply IT core functions. Candidates will learn how to understand service level management. The trainer will give candidates an insight in how to apply service design management.
This course will prepare candidates for their exam by exploring ITIL concepts and key principles.
Pre-Requisites
- The candidate does not require any previous experience when attending this course.
Who should attend?
- This course should be attended by programme managers looking to develop their knowledge within service management.
Pre-course Reading?
Before attending the course candidates should use the following resources:
- “An Introductory overview of ITIL V3” (PDF Document)
Exam Structure
- Multiple choice (40 questions)
- 1 hour
- 65% pass mark
What will you learn?
- How to understand service level management
- How to apply service design management
- How to understand capacity management
- How to apply information security management
- How to apply availability management
- How to apply configuration management
- How to develop change management
- How to apply problem management
Course structure
- Classroom training (3 days)
- ITIL key principles
- 1 hour exam on the last day of course
Course Outline
- Introduction
Service management:
- Service development
- Practice
- Functions
- Roles
- Processes
Service Strategy:
- Service provision types
- Portfolio management
- Financial management
- Business case
Service design:
- Catalogue management
- Supplier management
- Service level management
- Capacity management
- Availability management
- Information security
Service operation:
- Incident management
- Problem management
- Fulfilment requests
- Event management
- Access management
- Service desk
- Technical management
- Operation management
- Applications management
- CSI models
- Deming cycle
- Conclusion
What's Included
WHAT’S INCLUDED?
- Pre-course materials
- Certificate
- Experienced instructor
- Refreshments
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Introduction
The ITIL® Foundation Course is for candidates looking to gain knowledge and skills over 3 days in IT Service Management. ITIL is a framework IT service management which helps apply IT core functions. Candidates will learn how to understand service level management. The trainer will give candidates an insight in how to apply service design management.
This course will prepare candidates for their exam by exploring ITIL concepts and key principles.
Pre-Requisites
- The candidate does not require any previous experience when attending this course.
Who should attend?
- This course should be attended by programme managers looking to develop their knowledge within service management.
Pre-course Reading?
Before attending the course candidates should use the following resources:
- “An Introductory overview of ITIL V3” (PDF Document)
Exam Structure
- Multiple choice (40 questions)
- 1 hour
- 65% pass mark
What will you learn?
- How to understand service level management
- How to apply service design management
- How to understand capacity management
- How to apply information security management
- How to apply availability management
- How to apply configuration management
- How to develop change management
- How to apply problem management
Course structure
- Classroom training (3 days)
- ITIL key principles
- 1 hour exam on the last day of course
Course Outline
- Introduction
Service management:
- Service development
- Practice
- Functions
- Roles
- Processes
Service Strategy:
- Service provision types
- Portfolio management
- Financial management
- Business case
Service design:
- Catalogue management
- Supplier management
- Service level management
- Capacity management
- Availability management
- Information security
Service operation:
- Incident management
- Problem management
- Fulfilment requests
- Event management
- Access management
- Service desk
- Technical management
- Operation management
- Applications management
- CSI models
- Deming cycle
- Conclusion