FAQs

• What time shall I arrive at the venue?

  Please arrive at the venue for 08:45am

• What are the pre-requisites?

  The candidate does not require any previous experience when attending this course.

• What is the duration of the course?

  2 days

• Do I need to bring anything with me to the course?

  Note pad and pen

• What exam do I need to take?

  No exam for this course is required however the candidate will receive a certificate to apply for an examination.

• How long until I receive the course confirmation details?

  Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

• What is the experience of the instructor(s) delivering my course?

  All of our instructors are fully accredited and have over ten years of experience

Overview

ITIL 4 Foundation Training

ITIL (Information Technology Infrastructure Library) is IT management, ITIL courses concentrate on the need of bringing IT services and business together. ITIL course is the best practice framework for IT service management.

ITIL foundation training course covers the key elements of ITIL in a total of three days. It is also a globally recognised qualification for IT service management accredited by BCS.

Managed by AXELOS which is the best practise advisor that's formed jointly by the UK government and business services capita.

If you pass the ITIL foundation course (over half of the candidates do pass), you will receive a very well earnt certificate saying so, passing this course can lead to you moving onto other ITIL courses expanding your knowledge in this field and giving you the opportunity to earn a much higher salary than the average in the near future.

What is ITIL?

ITIL came into place in the 1980’s when the reliance on IT was rapidly increasing therefore the central computer and telecommunication agency of the UK government created a set of recommendations however, there was no standard form which led to private sector contracts creating their own IT management formats which is why ITIL was created in a set of books that were covering the different areas in IT management.

In the early 2000’s it was made more accessible and affordable as the information was combined into nine collections of related documents to suit the different aspects of IT services.

Pre-requisites?

ITIL foundation training course is open to anybody who has an interest in IT management or want to expand their knowledge on IT management, there are also no prerequisites.

Who can attend the ITIL foundation course?

This course is perfect for anyone who wants to start learning about IT management.

Passing this course will allow you to move onto higher ITIL courses in the near future and potentially earning between 40k to 70k.

What materials do we provide?

This ITIL course includes pre-course material (we will provide you with a PDF document containing an introductory overview of ITIL), an exam, a very well earnt certificate at the end of the course, an expert trainer that has at least 10 years of experience in this field as well as some refreshments throughout the course.

Pre-course reading is recommended. you will be provided with all the information you need in a combination of presentations, different exercises and discussions to easily pass the 1 hour exam that will be held on the third day.

Is there an exam?

Yes. The exam consists of 40 questions, which are multiple choice and last an hour. You will be required to get at least 65% correct in order to pass.

Here at Training Deals, we provide all of the ITIL course at a market-leading price in a range of state of the art venues across the United Kingdom.

Why you should take the ITIL 4 foundation course?

ITIL is a very valuable skill that helps out in most IT roles as being credential for IT project managers. If you have completed and passed the ITIL foundation course then you would have open doors to other ITIL courses that can lead to having a choice of working in many different businesses and a few different industries since ITIL has been implemented by thousands of companies across the globe, this includes some very well-known companies such as British National Health Service, NASA, HSBC bank and Disney.

Using ITIL means you are able to improve a variety of factors like improvements in staff morale leading to an improved customer service. ITIL is a very valuable skill that is used in many different IT jobs at different levels and can also be used to assist application process for other jobs like architecture and engineering.

There is a range of benefits of having an ITIL qualification on your CV. One of them is you can help an organisations integrate their IT department with the business itself, which is becoming increasingly useful. 

Course structure

The ITIL 4 foundation training course takes only three days, you will spend two out of the three days doing classroom based training at a high quality venue near you covering the key elements of ITIL, the third day is the exam, the duration of the exam is just 1 hour long. The exam itself is made up of 40 multiple choice questions and current pass rate is 65% which is over half of the candidates that take this course pass.

ITIL foundation training course covers the following subjects:

Service management as a practice:

• Efficient development of new services.
• Improvement of existing services.
• Good practise.
• Functions, roles and processes.

Service strategy:

• Types of service provision.
• Service portfolio management.
• Financial management.
• Demand management.
• Business case.

Service design:

• Service catalogue management.
• Supplier management.
• Service level management.
• Availability management.
• Capacity management.
• IT service continuity management.
• Information security management.

Service transition:

• Service asset and configuration management.
• Change management.
• Knowledge management.
• Release and deployment management.

Service operation:

• business as usual activities.
• Incident management.
• Problem management.
• Request fulfilment.
• Event management.
• Access management.

Functions:

• service desk, technical management, operations management, and applications management.
• Continual service improvement: how to improve the cost of effectiveness and efficiency of service provision.

ITIL 4 Classroom Training

One of our most popular methods is classroom training. This is where you can choose from one of our high quality venues. One of our experienced instructors will guide you through the course, allowing you to ask questions and provide a pleasant learning experience.

ITIL 4 Online Training

A popular method for business individual with a busy schedule is online training. This is where we provide the course content via an online portal, which you are given access to once you have purchased the course. An industry-leading instructor will guide you through the course.

ITIL 4 Onsite Training

Onsite training is a popular method with employers as the course takes place in the work place. This allow employers to monitor their employee progression through the course. It also saves employee paying for travel costs.

What's Included

<div> <p> <strong>ITIL&reg; 4 Foundation Exam Information</strong></p> <p> The ITIL&reg; 4 Foundation exam tests knowledge of the basic terminology, concepts, and principles behind ITIL&reg; and service management. The exam follows this format:</p> <ul> <li> 40 questions</li> <li> Multiple choice</li> <li> Duration of 60 minutes</li> <li> Pass mark of 65% or 26/40</li> <li> Closed book</li> </ul> <p> <strong>What&#39;s included in this ITIL&reg; 4 Foundation Training Course?</strong></p> <p> The following is included in this ITIL&reg; 4 Foundation Training Course:</p> <ul> <li> ITIL&reg; 4 Foundation Examination</li> <li> 18 PDUs</li> <li> Experienced ITIL&reg; instructor</li> <li> Refreshments</li> </ul> </div> <p> &nbsp;</p>

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