Call us: 02045797300
Email us: info@trainingdeals.co.uk
For all your training needs.
Lines are open 24 Hours, Monday to Sunday
ITIL Service Lifecycle - Continual Service Improvement
- Our ITIL Service Lifecycle training course is fully accredited by BCS
- Boost your career and gain an official qualification with our ITIL Service Lifecycle certification
- ITIL Service Lifecycle courses include all material including ITIL Service Lifecycle exam and ITIL certificate
- Courses taught by licensed ITIL Service Lifecycle instructors in
Choose a location and date in the table below. Scroll past the table to see a detailed overview of the course structure.
Sorry, we do not have any courses matching your criteria
FAQs
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am
What are the pre-requisites?
The candidate should have completed and passed ITIL Foundation Certificate in IT Service Management or Version 2 and 3 bridge equivalent
What is the duration of the course?
3 days
Do I need to bring anything with me to the course?
Note pad and pen
What exam do I need to take?
The candidate will be required to complete the exam of 90 minutes on the last day of the course, this examination has a pass rate of 70%.
How long until I receive the course confirmation details?
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
What is the experience of the instructor(s) delivering my course?
All of our instructors are fully accredited and have over ten years of experience
Overview
Introduction
The BCS accredited ITIL® Service Lifecycle – Continual Service Improvement Course is for candidates looking to gain knowledge and skills over 3 days in IT Service Management. Candidates will develop previous knowledge gained from ITIL® Foundation Certificate in IT Service Management. In this course candidates will learn Continual Service fundamental aspects as well understanding the 7-Step improvement processes.
BCS regularly ensure we provide the highest training standards for our candidates. We supply the candidates with the maximum potential to develop their project management skills further.
Pre-Requisites
The candidate should have completed and passed ITIL Foundation Certificate in IT Service Management or Version 2 and 3 bridge equivalent
Who should attend?
- This course should be attended by candidates who have completed the ITIL foundation level course and looking to further their knowledge with ITIL® Service Lifecycle Continual Service Improvement.
Pre-course Reading?
Before attending the course candidates should use the following resources:
- Demonstrate IT Terminology
- Context release control
- Service Management capacity exposure processes:
- Service assets, configuration management, change management, service testing, validation management, knowledge management, release management, deployment management, and evaluation management
- Read Key Element Guide Service Transition
- Read Key Element Guide Service Operation
- ITITL Core Publications
- Candidates should complete 1 hour of studying during the duration of the course
What will you learn?
- How to apply Service Lifecycles for continual improvement
- How to define Continual Service Improvement fundamental aspects
- How to complete cycle works applied real world examples
- How to benchmark continual service improvement
- How to improve framework models and situations
- How to apply techniques for impact analysis
- How to use balanced scorecards and SWOT
- How to design and implement RACI
Course structure?
- Classroom training (3 days)
- 90 minute exam on the last day of course
Exam Structure
- Multiple choice (8 questions)
- 70% pass mark
- Awarded 3 credits ITIL Expert Qualification
- 90 minutes
Course Outline
- Introduction
Introduction to Continual Service Improvement
- Contribute gap management
- Utilize programme service improvement
- Improve 7-step processes
Continual Service Improvement Principles
- Continual support improvement
- Underpin contracts
- Complete cycle work
- Govern Service improvement
- Use frameworks and models to develop improvement
Continual Service Improvement Methods and Techniques
- Techniques for management availability
- Manage fault tree analysis and support for continual service improvement
- Benchmarking balanced scorecards
- Use benchmarking SWOT
Organization for Continual Service Improvement
- Design RACI (Responsible, Accountable, Consulted, Informed) diagrams
- Manage related roles for Service manager and service owner
Technology for Continual Service Improvement
- Implement and manage improvement activities
- Manage business intelligence reporting
Implementing Continual Service Improvement
- Improve implementation including planning, strategies and communication.
- Support large corporate continual service improvement
Critical Success Factors and Risks
- Relate continual service improvement for staffing and funding
- Related continual service improvement for critical success factors
- Conclusion
What's Included
- Courseware Book
- Certificate
- Experienced instructor
- Refreshments
- Official exams
Testimonials
There hasn't been any testimonials submitted to this course
Video
We do not currently have a video for this course