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ITIL® Service Lifecycle - Managing Across The Lifecycle
- Our ITIL Service Lifecycle training course is fully accredited by BCS
- Boost your career and gain an official qualification with our ITIL Service Lifecycle certification
- ITIL Service Lifecycle courses include all material including ITIL Service Lifecycle exam and ITIL certificate
- Courses taught by licensed ITIL Service Lifecycle instructors in
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FAQs
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am
What are the pre-requisites?
The candidate should have completed and passed ITIL Foundation Certificate in IT Service Management or Version 2 and 3 bridge equivalent
What is the duration of the course?
5 days
Do I need to bring anything with me to the course?
Note pad and pen
What exam do I need to take?
The candidate will be required to complete the exam of 90 minutes on the last day of the course, this examination has a pass rate of 70%.
How long until I receive the course confirmation details?
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
What is the experience of the instructor(s) delivering my course?
All of our instructors are fully accredited and have over ten years of experience
Overview
Introduction
The BCS accredited ITIL® Service Lifecycle – Managing across the Lifecycle Course is for candidates looking to gain knowledge and skills over 5 days in IT Service Management. This course will manage lifecycle approaches for managerial functions and risk management.
BCS regularly ensure we provide the highest training standards for our candidates. We supply the candidates with the maximum potential to develop their project management skills further.
Pre-Requisites
- The candidate should have completed and passed ITIL Foundation Certificate in IT Service Management or Version 2 and 3 bridge equivalent. As well as this candidates should have gained 17 credits or more from a mixture of ITIL v3 units or v2 Practitioner.
Who should attend?
- This course should is ideal for IT Managers, IT Development practitioners and Supervisors to improve service management principles.
Exam Structure
- Multiple choice (8 questions)
- 70% pass mark
- Awarded 3 credits ITIL Expert Qualification
-
90 minutes
What will you learn?
- How to apply different stages of Service values
- How to ensure flow across lifecycles with communication skills
- How to identify stakeholder’s requirements for lifecycle stages
- How to measure business value
- How to implement and improve service management practices
- How to implement management technologies
- How to manage service provider strategies
- How to manage processes of cross-lifecycles
Course Outline
- Introduction
- Service Lifecycle key concepts
- Service management
- Lifecycles of service
- Lifecycle stages and service value
Stakeholder management
- Business relationship management
- Stakeholder communication
- Lifecycle service flow
Service management Processes
- Service management process integration
- Service strategy impact and stages
- Manage perspectives of lifecycle stages
- Applying service lifecycle inputs and outputs
- Manage ITIL business interfaces
Managing services
- Stakeholder identification and assessments for requirements
- Ensure lifecycle stage priority
- Manage lifecycle impact and involvement
- Implement and improve services
- Identify needs for change
- Critical success factors and risks
Governance
- Structures of organisation
- Service providing types
Measurement
- Demonstrate business values
- Use and determine metrics
- Design framework measurement
- Monitor control systems
Implementing service management capability
- Service management assessments
- Service management improvement
- Service management practices
- Implement management planning technologies
- Conclusion
Exam preparation
- Before taking the exam candidates should complete 28 personal study hours studying foundation and intermediate knowledge including revising IT terminology lists.
What's Included
- Courseware Book
- Certificate
- Experienced instructor
- Refreshments
- Official exams
Testimonials
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Video
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