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ITIL® Service Lifecycle - Service Strategy
- Our ITIL Service Lifecycle training course is fully accredited by BCS
- Boost your career and gain an official qualification with our ITIL Service Lifecycle certification
- ITIL Service Lifecycle courses include all material including ITIL Service Lifecycle exam and ITIL certificate
- Courses taught by licensed ITIL Service Lifecycle instructors in
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FAQs
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am
What are the pre-requisites?
The candidate should have completed and passed ITIL Foundation Level exam
What is the duration of the course?
3 days
Do I need to bring anything with me to the course?
Note pad and pen
What exam do I need to take?
The candidate will be required to complete the exam of 90 minutes on the last day of the course, this examination has a pass rate of 70%.
How long until I receive the course confirmation details?
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
What is the experience of the instructor(s) delivering my course?
All of our instructors are fully accredited and have over ten years of experience
Overview
Introduction
The BCS accredited ITIL® Service Lifecycle – Service Strategy Course is for candidates looking to gain knowledge and skills over 3 days in IT Service Management. This course will help candidates gain qualifications within the intermediate programme. ITIL is a framework IT service management which helps apply IT core functions. Candidates will learn how to manage service support business outcomes. The trainer will give candidates an insight in how to perform customer needs and market spaces.
This course will prepare candidates for their exam by exploring ITIL concepts and key principles.
Pre-Requisites
The candidate should have completed and passed ITIL Foundation Level exam
Who should attend?
This course should be attended by candidates who have completed the ITIL foundation level course and looking to further their knowledge with ITIL® Service Lifecycle Service Strategy.
Pre-course Reading?
Before attending the course candidates should use the following resources:
- Demonstrate knowledge of IT terminology
- Apply service strategy management contexts
- Work in Service management capacity environment
- Read Key Element Guide Service Transition
- Read Key Element Guide Service Operation
- Read ITIL Service Lifecycle Core Publications
- This should include The Service Transition and Service Strategy
- Candidates should study 1 hour every evening throughout the duration of the course
What will you learn?
- How to define three types of service providers
- How to apply vertical integration strategies
- How to define service strategy fundaments
- How to use service archetypes
- How to influence value creation by utilizing assets
- How to conduct strategic assessments
- How to develop expansion forecast
- How to determine IT funding models with analysis and guidance
Course structure?
- Classroom training (3 days)
- 90 minute exam on the last day of course
Exam Structure
- Multiple choice (8 questions)
- 29/40 to pass (70%)
- 90 minutes
Course Outline
- Introduction
- Service strategy principles
- Differentiating value-creating
- Attributes, perceptions and preferences
- Creating value from assets
- Defining service provider types
- Understand value chain models
- Integrate vertical strategy
- Defining Services and Market Spaces
- Creating services for customer needs
- Creating strategies for customer needs
- Utilize value creation with assets
- Use service archetypes for asset-based designs
- Define market spaces for business support outcomes
- Conducting Strategic Assessments
- Reinforce capabilities
- Relate investment and financial business constraints to conduct strategic assessments
- Manage customer needs by performing an analysis
- Apply business strategy to develop market spaces
- Develop expansions and growth forecasts
- Financial Management
- Enhance shared imperative frameworks for IT and Business
- Add value to IT and Business
- Fund variations to change demand
- Implement and create demand modelling
- Analyse appropriate IT Funding models
- Service Portfolio Management
- Build a case for a service portfolio to identifying strategic needs
- Design Service Portfolio management environments
- Implement Service Portfolio management environments
- Managing Demand
- Implement demand management
- Build cases for space requirement
- Develop management strategies for company capabilities
- Integrate service catalogue aspects
- Integrate service pipeline to its capacity and demand
- Implement service packages
- Design service packages
- Driving Strategy through the Service Lifecycle
- Utilize elements by developing strategies including Service Pipeline, Contract Portfolio and financial budgets
- Construct different types of service models the affect strategies
- Utilize service transitions for evaluative options, costs and paths
- Apply deployment patterns for service operation
- Critical Success Factors and Risks
- Manage the five organisational structures for guidance of IT Organization designs
- Determine automated tools for strategic objectives
- Overcome organizational complexity effectiveness
- Conclusion
What's Included
- Courseware Book
- Certificate
- Experienced instructor
- Refreshments
- Official exams
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